Customers with inquiries, complaints, or suggestions regarding goods or services should contact call centers on behalf of businesses. When you’re interviewing for a call center job, you’ll have the chance to show off your problem-solving abilities as well as your ability to gain consumer confidence. In this post, we’ll go through some typical call center interview questions and show you some effective answers.
10 Call Center Interview Questions:
Here are a few questions, tips, and tricks to prepare you for your upcoming interview.
- Tell us a little about yourself.
- What do you think a call center is like?
- Do you know about our company?
- Why do you want to work in our company?
- Tell us about your strengths and weaknesses.
- What salary do you expect?
- Where do you see yourself in 5 years?
- What is quality customer service?
- What questions do you have for us?
- How would you handle a call from an angry customer?
1. “Tell us a little about yourself.”
This is perhaps one of the most dreaded questions asked by an interviewer, where most of the people at times fail to respond, or even if they do, they are not confident enough to ace the question. Keeping in mind that you are appearing for an interview at a call center, so Since call center job entails talking to people every day, emphasis your people skills. If you’ve already done volunteer service, now is a nice time to mention how much you enjoyed it. Just make sure to send a well-thought-out answer. The interviewer is interested in learning more than what is currently on your resume. Go above the basics when it comes to numbers.
2. “What do you think a call center is like?”
Maintain a good attitude! Maybe answering calls all day isn’t your dream career, but if you really want this one, you should define a call center as a place where customers are treated well and workers are versatile, happy, and supportive.
3. “Do you know about our company?”
Prepare for your interview by doing some homework on the business you’ll be interviewing for. The ability to recite a few facts about the business in glowing terms demonstrates attention to detail, a team-player attitude, and a desire to do the homework. If you don’t react, it’s an indication that you’re not serious about getting this job.
4. “Why do you want to work in our company?”
Demonstrate that you have the interpersonal skills needed for call center jobs. If you haven’t worked in a call center before—and you certainly won’t if you’re asked this question—describe any other career or life experiences that are important to call center work. If you’ve ever dealt with consumers or clients or had to defuse highly explosive problems, provide the information in your comment.
5. “Tell us about your strengths and weaknesses.”
In every work interview, this is a standard topic. If you’re looking for a call center career, you should have patience, problem-solving experience, outstanding listening skills, quick learning, and friendliness on your resume. Discussing your flaws can be a subtle way to highlight your strengths. As an example, you might list “I prefer to push myself so hard” as a flaw. Only make sure you don’t say anything too negative.
6. “What salary do you expect?”
Instead of a particular number, you can ask for the normal wage for anyone with your credentials. If the interviewer asks for a particular number, don’t go too low or you’ll end up earning less than you deserve. Do some digging up to determine how much a call center employee with your credentials should be paid.
7. “Where do you see yourself in 5 years?”
This standard question is used to determine whether you want to stay at the job or see it as a stepping stone. An organization would not continue to retain you if you intend to leave soon, so tell the interviewer that you see yourself working for this company in five years…but in a more strong role!
8. “What is quality customer service?”
Interviewers want to know what you think quality customer service is and how you would deliver it. There’s really only one answer to this question: “Going above and beyond expectations” is quality customer service.
9. “What questions do you have for us?”
This question not only gives you the opportunity to learn more about the position and the company, but also the ability to promote your skills and desire to become a part of the team. Compile a few questions while doing your company research. Some questions you may want to ask are: 1)What would a typical day look like for me? 2) How many people would be on my team? 3)What does your timeline for hiring someone look like?
10. “How would you handle a call from an angry customer?”
Angry customer calls are a part of any call center. Tell interviewers the appropriate steps to handle the situation and solve the problem. Give a detailed response and emphasize staying calm and empathetic while handling the customer. A possible answer can be something like: I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.
Apart from these questions you must also look presentable for the interview and have a more professional look. To look apart always remember to dress up smart and apart.
Dress for the Interview
Make sure you’re wearing a light-colored, pressed button-down shirt with long sleeves and a collar that’s tucked into your pants. Wearing a knit tie with a simple pattern or solid color is an option, but it’s not required. A nice sweater can also be worn over a button-down shirt for a polished business casual look. Consider wearing a blazer or lightweight sports jacket in grey, black, or navy blue for a more polished look, though it’s not required. Even if you’re interviewing at a laid-back organization, don’t wear a polo shirt.
For a business casual interview, pressed cotton jeans, light-colored chinos, or khakis are excellent choices. Grey, black, brown, and navy blue are good choices because they go with a variety of shirt colors. Wearing dark-colored denim to work might be appropriate in certain situations. Wear chinos or dress trousers instead of jeans if you’re not sure if jeans are suitable in this workplace.
Choose shoes that are dark in color and have recently been cleaned. You should wear brown or black loafers, lace-up dress shoes, Oxfords, or another professional closed-toe shoe that compliments your ensemble. Wear dress socks that are mid-calf length and the same color as your pants. Athletic socks can be avoided.
Keep all these things in mind when going for an interview and let us know in the comments below, how helpful did you find these tips and tricks.