PTA’s Complaint Management System: An App to Facilitate Telecom Users

PTA complaint management system mobile application

PTA’s Complaint Management System is a newly launched user-friendly mobile app for telecom consumers. 

PTA has an online portal for the citizens of Pakistan to register a complaint against various telecom services. Now, PTA has launched a mobile app that will serve the same purpose at your ease. 

PTA CMS
Source: App Store

Pakistan Telecommunication Authority has launched a mobile app under the name “PTA CMS”. This Complaint Management System will facilitate telecom users and has the following features:

  • Complaint registration against various services
  • Tracking of the same complaint
  • Feedback on the complaint
  • History of complaints
  • Consumer awareness on different issues

The type of complaints that can be registered through this app can be against the telecom services offered by various services providers, mobile registration/DIRBS, internet content, stolen mobile handset/IMEI, etc. 

PTA demonstrates a commitment to innovation and deep concern for the consumers’ needs by providing progressive solutions. Users can now lodge a complaint through this mobile app anywhere and anytime. 

The mode of language is English and Urdu making it a user-friendly mobile app easily understandable by everyone. The app is compatible with iOS and Android. 

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